1. Overview

Vivi Charm warrants that all products sold by us will be free from defects in material and workmanship for a period of one (1) year from the date of purchase. This warranty is non-transferable and only applies to the original purchaser.

2. What is Covered

  • Our products are made from high-quality materials and are carefully crafted to ensure durability and longevity.
  • We warrant that our products will be free from defects in material and workmanship for a period of one (1) year from the date of purchase.
  • We also warrant that our products will be free from defects in design for a period of one (1) year from the date of purchase.

3. What is Not Covered

  • This warranty does not apply to any products that have been damaged due to misuse, neglect, or accident.
  • This warranty does not apply to any products that have been altered or modified in any way.
  • This warranty does not apply to any products that have been used for commercial purposes.
  • This warranty does not apply to any products that have been damaged due to normal wear and tear.

4. How to Make a Claim

  • If you believe that your product is defective, please contact us at to initiate the warranty claim process.
  • Please provide us with a detailed description of the issue, including any relevant photos or videos.
  • We will review your claim and respond to you within 5-7 business days.

5. Repair or Replacement

  • If we determine that your product is defective, we will repair or replace it at our expense.
  • We will use the same or similar materials to repair or replace your product.
  • We will ship the repaired or replaced product to you within 5-7 business days.

6. Limitation of Liability

  • Our liability under this warranty is limited to the amount of the purchase price of the product.
  • We are not liable for any consequential or incidental damages, including but not limited to, loss of use, loss of time, or loss of profit.

7. Governing Law

  • This warranty will be governed by and construed in accordance with the laws of the State of New York.
  • Any disputes arising out of or related to this warranty will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

8. Contact Us

  • If you have any questions or concerns about this warranty, please contact us at .

By purchasing a product from us, you acknowledge that you have read, understand, and agree to be bound by this Warranty Policy.