At Vivi Charm, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a hassle-free return policy.
Return Eligibility
- Items must be returned within 30 days of the purchase date.
- All returned items must be in their original condition, unworn, and with all tags and packaging intact.
- Custom or personalized items are not eligible for return.
How to Return an Item
- Contact Us: Reach out to our customer service at [email protected] to initiate the return process. Please provide your order number and the reason for the return.
- Prepare Your Package: Carefully pack the item(s) you wish to return, ensuring they are secure. Include a copy of your original receipt.
- Ship Your Return: Send the package to the following address: 21507 Jamaica Ave, Queens Village, New York
We recommend using a trackable shipping service for your return, as we cannot guarantee that we will receive your returned item.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
Exchanges
If you would like to exchange an item for a different size or style, please follow the return process and place a new order for the desired item.
Questions?
If you have any questions regarding our return policy, please don’t hesitate to contact us at [email protected] or call us at (718) 464-3329. We are here to assist you!